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Online booking terms

FlexiFlat is a trading name of Flexiflat Ltd. Flexiflat Ltd is a Limited Liability Company registered in England and Wales under Company Registration Number: 07694139.

YOU ACKNOWLEDGE AND AGREE THAT, BY ACCESSING OR USING THE SITE, APPLICATION OR SERVICES OR BY DOWNLOADING OR POSTING ANY CONTENT FROM OR ON THE SITE, VIA THE APPLICATION OR THROUGH THE SERVICES, OR BY PARTICIPATING IN THE REFERRAL PROGRAM, YOU ARE INDICATING THAT YOU HAVE READ, AND THAT YOU UNDERSTAND AND AGREE TO BE BOUND BY THESE TERMS, WHETHER OR NOT YOU HAVE REGISTERED WITH THE SITE AND APPLICATION. IF YOU DO NOT AGREE TO THESE TERMS, THEN YOU HAVE NO RIGHT TO ACCESS OR USE THE SITE, APPLICATION, SERVICES, OR COLLECTIVE CONTENT OR TO PARTICIPATE IN THE REFERRAL PROGRAM. If you accept or agree to these Terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind that company or other legal entity to these Terms and, in such event, “you” and “your” will refer and apply to that company or other legal entity.

Modification
FlexiFlat reserves the right, at its sole discretion, to modify the Site, Application or Services or to modify these Terms, including the Service Fees, at any time and without prior notice. If we modify these Terms, we will post the modification on the Site or via the Application or provide you with notice of the modification. We will also update the “Last Updated Date” at the top of these Terms. By continuing to access or use the Site, Application or Services after we have posted a modification on the Site or via the Application or have provided you with notice of a modification, you are indicating that you agree to be bound by the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.

TO MAKE A RESERVATION

Select a property and we will confirm its availability. We then require a completed Booking Form which must be submitted via the booking form page on our site.

Upon receipt of the Booking Form, we will process and confirm the reservation.

Only the named people on the booking form may occupy the property. Any change or the addition of extra people will automatically and without notice bring the contract to an end.

Bookings and Reservations

Guests may make reservations in advance by telephone, internet or in person.

When making reservations, Guests will be required to provide identification information including, but not limited to, their name, address, contact telephone number and email address.

Payment details will be required for all reservations.

Eligibility
The Site, Application and Services are intended solely for persons who are 18 or older. Any access to or use of the Site, Application or Services by anyone under 18 is expressly prohibited. By accessing or using the Site, Application or Services you represent and warrant that you are 18 or older.

How the Site, Application and Services Work

The Site, Application and Services can be used to facilitate the listing and booking of residential and other properties (“Accommodations”). Such Accommodations are included in Listings on the Site, Application and Services by Hosts. You may view Listings as an unregistered visitor to the Site, Application and Services; however, if you wish to book an Accommodation or create a Listing, you must first register to create an FlexiFlat Account (defined below).

As stated above, FlexiFlat makes available a platform or marketplace with related technology for Guests and Hosts to meet online and arrange for bookings of Accommodations. FlexiFlat is not an owner or operator of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations, nor is it a provider of properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations and FlexiFlat does not own, sell, resell, furnish, provide, rent, re-rent, manage and/or control properties, including, but not limited to, hotel rooms, motel rooms, other lodgings or Accommodations or transportation or travel services. FlexiFlat’s responsibilities are limited to: (i) facilitating the availability of the Site, Application and Services and (ii) serving as the limited agent of each Host for the purpose of accepting payments from Guests on behalf of the Host.

PLEASE NOTE THAT, AS STATED ABOVE, THE SITE, APPLICATION AND SERVICES ARE INTENDED TO BE USED TO FACILITATE THE BOOKING OF ACCOMMODATIONS. FLEXIFLAT CANNOT AND DOES NOT CONTROL THE CONTENT CONTAINED IN ANY LISTINGS AND THE CONDITION, LEGALITY OR SUITABILITY OF ANY ACCOMMODATIONS. FLEXIFLAT IS NOT RESPONSIBLE FOR AND DISCLAIMS ANY AND ALL LIABILITY RELATED TO ANY AND ALL LISTINGS AND ACCOMMODATIONS. ACCORDINGLY, ANY BOOKINGS WILL BE MADE AT THE GUEST’S OWN RISK.

THE RENT

1) The Booking Deposit of 100% of the rent and is required to secure your apartment. Before this payment is received your apartment will not be secured unless you have received written confirmation stating otherwise.

2) The balance of rent can be paid by Bank Transfer or by Credit Card and is required before you can move in to your apartment.

All above Credit Card transactions may be subject to a 3% surcharge. We only accept VISA, AMEX or MASTERCARD.

PAYMENTS & CANCELLATIONS

Cancellation policies are listed on property description and will firmly apply.

The service fee is non-refundable.

If there is a complaint from either party, notice must be given to FlexiFlat within 24 hours of check-in.

FlexiFlat will mediate when necessary, and has the final say in all disputes.

Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances.

We do advise, therefore, that you take travel insurance to cover this eventuality. For bookings made outside the twelve weeks period, we require a 50% Booking Deposit to hold the property. This is non-refundable.

If, as a Guest, you cancel your requested booking before the requested booking is confirmed by a Host, FlexiFlat will cancel any pre-authorization to your credit card and/or refund any nominal amounts charged to your credit card in connection with the requested booking within a commercially reasonable time. If, as a Guest, you wish to cancel a confirmed booking made via the Site, Application and Services, either prior to or after arriving at the Accommodation, the cancellation policy of the Host contained in the applicable Listing will apply to such cancellation. Our ability to refund the Accommodation Fees and other amounts charged to you will depend upon the terms of the applicable cancellation policy. Details regarding refunds and cancellation policies are available via the Site and Application.

If a Host cancels a confirmed booking made via the Site, Services, and Application, (i) FlexiFlat will refund the Total Fees for such booking to the applicable Guest within a commercially reasonable time of the cancellation and (ii) the Guest will receive an email or other communication from FlexiFlat containing alternative Listings and other related information. If the Guest requests a booking from one of the alternative Listings and the Host associated with such alternative Listing confirms the Guest’s requested booking, then the Guest agrees to pay FlexiFlat the Total Fees relating to the confirmed booking for the Accommodation in the alternative Listing, in accordance with these Terms.


THE REFUNDABLE DEPOSIT

This is a refundable damage deposit that is dependent on various factors (please enquire with our London office to confirm the amount). Hosts may choose to include security deposits in their Listings. Each Listing will describe whether a Security Deposit is required for the applicable Accommodation. If a Security Deposit is included in a Listing for a confirmed booking of Accommodation, FlexiFlat will, in its capacity as the payment agent of the Host, use its commercially reasonable efforts to obtain a pre-authorization of the Guest’s credit card in the amount the Host determines for the Security Deposit within a reasonable time prior to the Guest’s check-in at the applicable Host’s Accommodation. FlexiFlat will also use its commercially reasonable efforts to address Hosts’ requests and claims related to Security Deposits, but FlexiFlat is not responsible for administering or accepting any claims by Hosts related to Security Deposits, and disclaims any and all liability in this regard.

All payments are subject to the exchange rate at the time.

BOOKING AMENDMENTS

Should you need to make amendments to your booking, please contact us immediately. All changes are subject to confirmation from Flexiflat and may be subject to an additional administration fee.

As a Guest, you are responsible for leaving the Accommodation in the condition it was in when you arrived. You acknowledge and agree that, as a Guest, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who you invite to, or otherwise provide access to, the Accommodation. In the event that a Host claims otherwise and provides evidence of damage, including but not limited to, photographs, you agree to pay the cost of replacing the damaged items with equivalent items. After being notified of the claim and given forty eight (48) hours to respond, the payment will be charged to and taken from the credit card on file in your FlexiFlat Account. FlexiFlat also reserves the right to charge the credit card on file in your FlexiFlat Account, or otherwise collect payment from you and pursue any avenues available to FlexiFlat in this regard, including using Security Deposits, in situations in which you have been determined, in FlexiFlat’s sole discretion, to have damaged any Accommodation, including, but not limited to, in relation to any payment requests made by Hosts under the FlexiFlat Host Guarantee, and in relation to any payments made by FlexiFlat to Hosts. If we are unable to charge the credit card on file or otherwise collect payment from you, you agree to remit payment for any damage to the Accommodation to the applicable Host or to FlexiFlat (if applicable).

Both Guests and Hosts agree to cooperate with and assist FlexiFlat in good faith, and to provide FlexiFlat with such information and take such actions as may be reasonably requested by FlexiFlat, in connection with any complaints or claims made by Members relating to Accommodations or any personal or other property located at an Accommodation (including, without limitation, payment requests made under the FlexiFlat Host Guarantee) or with respect to any investigation undertaken by FlexiFlat or a representative of FlexiFlat regarding use or abuse of the Site, Application or the Services. If you are a Guest, upon FlexiFlat’s reasonable request, and to the extent you are reasonably able to do so, you agree to participate in mediation or similar resolution process with a Host, at no cost to you, which process will be conducted by FlexiFlat or a third party selected by FlexiFlat, with respect to losses for which the Host is requesting payment from FlexiFlat under the FlexiFlat Host Guarantee.

If you are a Guest, you understand and agree that FlexiFlat reserves the right, in its sole discretion, to make a claim under your homeowner’s, renter’s or other insurance policy related to any damage or loss that you may have caused or been responsible for to an Accommodation or any personal or other property located at an Accommodation (including amounts paid by FlexiFlat under the FlexiFlat Host Guarantee.) You agree to cooperate with and assist FlexiFlat in good faith, and to provide FlexiFlat with such information as may be reasonably requested by FlexiFlat in order to make a claim under your homeowner’s, renter’s or other insurance policy, including, but not limited to, executing documents and taking such further acts as FlexiFlat may reasonably request to assist FlexiFlat in accomplishing the foregoing.

FORCE MAJEURE

The company reserves the right in the case of force majeure resulting in the property being rendered unsuitable for occupation, to substitute a property of similar standard and sleeping capacity. Neither FlexiFlat nor the owner of the property is liable for any accident, loss or damage sustained during the stay.

FlexiFlat makes every effort to publish accurate descriptions of owners properties but cannot be held responsible for that accuracy. No property information constitutes part of an offer or contract.

Accommodation Listings

As a Member, you may create Listings. To this end, you will be asked a variety of questions about the Accommodation to be listed, including, but not limited to, the location, capacity, size, features, availability of the Accommodation and pricing and related rules and financial terms. In order to be featured in Listings via the Site, Application and Services, all Accommodations must have valid physical addresses. Listings will be made publicly available via the Site, Application and Services. Other Members will be able to book your Accommodation via the Site, Application and Services based upon the information provided in your Listing. You understand and agree that once a Guest requests a booking of your Accommodation, the price for such booking may not be altered.

You acknowledge and agree that you are responsible for any and all Listings you post. Accordingly, you represent and warrant that any Listing you post and the booking of, or Guest stay at, an Accommodation in a Listing you post (i) will not breach any agreements you have entered into with any third parties and (ii) will (a) be in compliance with all applicable laws, Tax requirements, and rules and regulations that may apply to any Accommodation included in a Listing you post, including, but not limited to, zoning laws and laws governing rentals of residential and other properties and (b) not conflict with the rights of third parties. Please note that FlexiFlat assumes no responsibility for a Host’s compliance with any applicable laws, rules and regulations. FlexiFlat reserves the right, at any time and without prior notice, to remove or disable access to any Listing for any reason, including Listings that FlexiFlat, in its sole discretion, considers to be objectionable for any reason, in violation of these Terms or otherwise harmful to the Site, Application or Services.

You understand and agree that FlexiFlat does not act as an insurer or as a contracting agent for you as a Host. If a Guest requests a booking of your Accommodation and stays at your Accommodation, any agreement you enter into with such Guest is between you and the Guest and FlexiFlat is not a party thereto. Notwithstanding the foregoing, FlexiFlat serves as the limited authorized agent of the Host for the purpose of accepting payments from Guests on behalf of the Host and is responsible for transmitting such payments to the Host.

When you create a Listing, you may also choose to include certain requirements which must be met by the Members who are eligible to request a booking of your Accommodation, including, but not limited to, requiring Members to have a profile picture or verified phone number, in order to book your Accommodation. Any Member wishing to book Accommodations included in Listings with such requirements must meet these requirements. More information on how to set such requirements is available via the “Hosting” section of the Site, Application and Services.

If you are a Host, FlexiFlat makes certain tools available to you to help you to make informed decisions about which Members you choose to confirm for booking for your Accommodation. You acknowledge and agree that, as a Host, you are responsible for your own acts and omissions and are also responsible for the acts and omissions of any individuals who reside at or are otherwise present at the Accommodation at your request or invitation, excluding the Guest (and the individuals the Guest invites to the Accommodation, if applicable.)

FlexiFlat recommends that Hosts obtain appropriate insurance for their Accommodations. Please review any insurance policy that you may have for your Accommodation carefully, and in particular please make sure that you are familiar with and understand any exclusions to, and any deductibles that may apply for, such insurance policy, including, but not limited to, whether or not your insurance policy will cover the actions or inactions of Guests (and the individuals the Guest invites to the Accommodation, if applicable) while at your Accommodation.

Member Content

We may, in our sole discretion, permit Members to post, upload, publish, submit or transmit Member Content. By making available any Member Content on or through the Site, Application and Services, you hereby grant to FlexiFlat a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Member Content on, through, or by means of the Site, Application and Services. FlexiFlat does not claim any ownership rights in any such Member Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Member Content.

You acknowledge and agree that you are solely responsible for all Member Content that you make available through the Site, Application and Services. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all Member Content that you make available through the Site, Application and Services or you have all rights, licenses, consents and releases that are necessary to grant to FlexiFlat the rights in such Member Content, as contemplated under these Terms; and (ii) neither the Member Content nor your posting, uploading, publication, submission or transmittal of the Member Content or FlexiFlat’s use of the Member Content (or any portion thereof) on, through or by means of the Site, Application and the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Termination and FlexiFlat Account Cancellation

We may, in our discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate these Terms or your access to our Site, Application and Services, and (b) deactivate or cancel your FlexiFlat Account. Upon termination we will promptly pay you any amounts we reasonably determine we owe you in our discretion, which we are legally obligated to pay you. In the event FlexiFlat terminates these Terms, or your access to our Site, Application and Services or deactivates or cancels your FlexiFlat Account you will remain liable for all amounts due hereunder. You may cancel your FlexiFlat Account at any time via the “Cancel Account” feature of the Services or by sending an email to bookings@flexiflat.co.uk. Please note that if your FlexiFlat Account is cancelled, we do not have an obligation to delete or return to you any Content you have posted to the Site, Application and Services, including, but not limited to, any reviews or Feedback.

Reporting Misconduct

If you stay with or host anyone who you feel is acting or has acted inappropriately, including but not limited to, anyone who (i) engages in offensive, violent or sexually inappropriate behavior, (ii) you suspect of stealing from you, or (iii) engages in any other disturbing conduct, you should immediately report such person to the appropriate authorities and then to FlexiFlat by contacting us with your police station and report number at bookings@flexiflat.co.uk; provided that your report will not obligate us to take any action beyond that required by law (if any) or cause us to incur any liability to you.

Entire Agreement

These Terms constitute the entire and exclusive understanding and agreement between FlexiFlat and you regarding the Site, Application, Services, Collective Content, Referral Program, and any bookings or Listings of Accommodations made via the Site, Application and Services, and these Terms supersede and replace any and all prior oral or written understandings or agreements between FlexiFlat and you regarding bookings or listings of Accommodations, the Site, Application, Services, Collective Content and Referral Program.

Service Fees

In consideration for providing the Services, FlexiFlat collects service fees from Hosts and Guests. Service Fees are made up of two (2) components: (i) Guest Fees and (ii) a fee that is charged to the Host based upon a percentage of the amount of the Accommodation Fees. Where applicable, Taxes may also be charged in addition to the Host Fees. Host Fees are deducted from the Accommodation Fees before remitting the Accommodation Fees to the Host, within 24 hours of when the Guest arrives at the applicable Accommodation. Guest Fees are, as noted above, included in the Total Fees.

Balances will be remitted by FlexiFlat to Hosts via check, PayPal, direct deposit or other payment methods described on the Site or via the Application, in the Host’s currency of choice, depending upon the selections the Host makes via the Site, Application and Services. Please note that for any payments by FlexiFlat in currencies other than GB pounds, FlexiFlat may deduct foreign currency processing costs from such payments.

Assignment

You may not assign or transfer these Terms, by operation of law or otherwise, without FlexiFlat’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null and of no effect. FlexiFlat may assign or transfer these Terms, at its sole discretion, without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.

Currency Exchange Rates

Transactions that occur on our website are denominated in GB Pounds. Currency conversions are based on currency exchange rates applicable on the date of the transaction. When operating across currencies we will provide you with a quote in your chosen currency along with GB Pounds equivalence and any conversion fees which may apply, if you continue with the transaction from this point this will be deemed as an acceptance of these rates.

PRIVACY POLICY

This privacy policy sets out how FlexiFlat uses and protects any information submitted via our secure booking page.

FlexiFlat is committed to ensuring that your privacy is protected. You can be assured that any information we collect which can be used to identify you will only be used in accordance with this privacy policy and our Terms & Conditions.

FlexiFlat may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We collect the following information;

Your contact details, including Telephone number and email address.

Your credit/debit card details for processing payments, including the security code (Cvv code).

What we do with the information we collect

We require this information in order to contact you and keep you updated with regard to your booking. We require your card details in order to process payments, current and future dated, in accordance with our terms and conditions. We may on occasion use your details to send you information or promotions relating to FlexiFlat. We will not pass your private card information to any third parties without your permission, or unless we are required to do so by law.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable safeguards to secure the information we collect online.

Cookies

We use cookies from Google to log the pages you use on our site. This is for statistical analysis only and FlexiFlat does not use cookies to gather any personal information.

Links to other websites

Our website contains links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

General

The Guest’s rights as a consumer under consumer protection legislation from time to time in force shall not be affected by these Terms and Conditions.

Flexiflat Ltd may, from time to time, change these Terms and Conditions without notice, however it will use its reasonable endeavours to inform Guests as soon as is reasonably possible of any such changes.

Data Protection

Flexiflat Ltd will not share Guests’ personal data with any third parties for any reasons without the prior consent of the Guest concerned. Such data will only be collected, processed and held in accordance with Flexiflat Ltd’s rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

No Waiver

No failure by Flexiflat Ltd to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

Law and Jurisdiction

These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.